Emirates Telecommunications Corporation, trade name Etisalat, is a multinational UAE based telecommunications services provider, currently operating in 15 countries across Asia, Middle East and Africa. Etisalat Nigeria is a key operation in Africa for the Etisalat group. With growing competition, Etisalat Nigeria needed an outsourcing partner that will enable it focus on more on business. Etisalat selected Huawei as the qualified partner for a journey to manage the full Telecom IT landscape and help transform it through the course of the outsourcing engagement. The scope of engagement included business support, enterprise management, Infrastructure management, IT operation & maintenance, IT service management and end-user support.

Already Huawei is bringing reduced cost of operations and transformation, isolating Etisalat from technology and operations risks, and re-architecting the technology farm from legacy-complex into an enterprise architecture model that has extensive future benefits and ROI yields for Etisalat Nigeria and the group at large.